Customer reviews of Part Exchange Centre

By TIM B on 24 September 2020 | Verified purchase

Purchased my car without physically seeing it and it was exactly as described, in fact better than described. Had a couple of issues which were outside of anyone’s control but the Part Exchange Centre team did a fantastic job in ensuring these were rectified and I was completely satisfied with my car. Customer service at its absolute best! Thank you.

By YANTI H on 11 September 2020 | Verified purchase

Had a tip top service from the company esp with Steve and Chris for A to Z even when everything is done online and by the phone.

By RICHARD E on 06 September 2020 | Verified purchase

Very curtious and professional service Car purchased was and looked as picture and advertised

By glenn R on 28 August 2020 | Verified purchase

Mercedes Benz South West is a first class car dealer. My experience of buying a car from them was brilliant from purchase to delivery. As I couldn’t travel to their showroom a full detailed video of the vehicle was emailed to me to look at in my own time with no pressure sales whatsoever. They pointed out any little scratches that most other dealers would try to hide So I knew exactly what I was buying. Members of the team there kept me up to date with everything applicable throughout the purchase. Nothing was ever too much trouble. I was only purchasing a used Mercedes but I was treated as if I had ordered a brand new model. I cannot rate them highly enough. A really big thanks to all the staff whom I dealt with there.

By JAE W on 24 August 2020 | Verified purchase

From start to finish, the whole experience was first class! I will continue to use them in the future and can't recommend enough. You don't come across a service like this very often. From a woman's perspective its very refreshing to have clear information provided to you. Cars are not my area of expertise and the team are so helpful in every way possible.

By Tom E on 22 August 2020 | Verified purchase

Bought our new yellow mustang from here last week, great car and amazing service from Taylor, Remained very professional through the whole process and went out his way to get the finance approved for us and kept us constantly updated. Thanks again.

By KERRIE W on 22 August 2020 | Verified purchase

Fantastic from the moment I saw my new car, can not fault the help from Taylor & Matthew, recommended, thrilled with my smart car it’s too cute! Thank you Boys for all your help!!

By steve J on 22 August 2020 | Verified purchase

From the minute I phoned up to enquire I was dealt with professionally and courteously; the three individuals I dealt with are true professionals. The car was delivered exactly on time, valeted and sanitised. I’ve had a small water ingress problem with the car since taking delivery. I emailed, they called me back and I’m confident that the problem will be sorted, thanks guys... 10/10

By Gert-Jan H on 21 August 2020 | Verified purchase

Buying a car online (unseen) is quite the gamble. However, in this case I would do it again without hesitation. I received a very detailed video of the car, in which every minute imperfection (used cars by default will never be flawless!) was pointed out. Honestly I haven't found half of them yet! Taylor kept me very well up to date along the process of getting the car ready and delivered to me (600 miles North). All in all: very friendly staff, very fair prices on the vehicles. Definitely recommended!

By LYNN S on 20 August 2020 | Verified purchase

Please take note other car dealers, This is how you run a business professional from start to finish, Firstly we dealt with Mr C He took the time and patience to go through every detail of the car we were buying(and at no time was there any pressure to buy) once we decided to purchase the car, we then dealt with Mr M who finalised and done all the paperwork and made the transaction as smooth as possible. The experience was 2nd to none and would have no hesitation in recommending and using this garage again in the future.