Customer reviews of Part Exchange Centre
At The Part Exchange Centre we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.
But don't just take our word for it, see what some of our customers have to say about us...
Part Exchange Centre
Based on 216 customer reviews
Great service, even when things got difficult.
By Ben C on 13 May 2019 | Purchase not verified
The salesman and business manager were proficient and pleasant to deal with without the "oily" quality one often finds with used car purchase experiences. However, the real test of their business came when I found problems with the car. It broke down and was fixed under the manufacturer's warranty so this did not concern them. However, under investigation it seems there were suspension geometry issues that probably arose from a minor accident. It's only fair to mention that I think these problems would be easy to miss during an inspection of a reasonable standard. The car passed an MOT for example, so they shouldn't be criticised for that. More importantly, even after the timescale for legal rejection of the car had been exceeded, they offered a full refund without any worming about or dodging of my calls. I do mean a full refund too, no reductions or administration fees or anything sly like that.
By John J on 18 March 2019 | Purchase not verified
Just bought my fifth car from Mercedes part exchange centre and cannot recommend them highly enough, dealt with Chris every time and he was superb,nothing was too much trouble, excellent service.
A good experience
By Richard P on 04 February 2019 | Purchase not verified
From the outset, I was impressed with their professionalism. I bought a car and within a week it developed an engine problem. I was reimbursed the cost of repair without question. What more could anyione ask!
By Naomi S on 05 January 2019 | Purchase not verified
Great experience buying my car from here, friendly, professional and very patient! Great service, would highly recommend.
Believe the hype!
By Sean L on 05 December 2018 | Purchase not verified
A big thank you to Taylor, this man deserves a Christmas bonus! Having bought two cars this weeks from separate dealers, I can honestly say PartExCentre were head and shoulders above the other. The car was for my wife and he immediately made her feel important, listening to her concerns and advising in a very respectful way. She was very nervous about driving a bigger car for the first time, but he reassured her that confidence would come and made her feel at ease. His whole demeanour throughout the process was that of professionalism and understanding, without being pushy at all. I've bought a fair few used cars over the years and this was honestly one of if not the most hassle free experiences during buying I've experienced. Thanks again for such great service, and have a fantastic new year! Sean & Christine.
Easiest, Stressless Part Exchange
By keith I on 19 November 2018 | Purchase not verified
Bought a Volvo V60 R Design in part exchange with my old car. It was a distance sale in that I live in bedfordshire and they are in Devon. Peter made the transaction very easy and simple, was honest and helpful and im absolutely delighted with the car and the ease of transaction
Happy Jag man.
By mike T on 11 October 2018 | Purchase not verified
Thank you for a pleasant transaction and excellent after sales service. Am loving the new Sportbrake. A lovely car presented with everything i asked for done. Shame i am not allowed to name the salesman.
Very happy customer
By Roger P on 26 September 2018 | Purchase not verified
When I saw the car in the advert and realised it was going to be a 3 hour drive to view it , I was about to pass when I decided to read the customer reviews. I'm glad that I did because It gave me the confidence to call the centre and speak to a salesman. I was reassured about the safeguards surrounding distance buying and so got a detailed verbal description of the car's condition as the salesman walked around the car answering my questions. I was told the car was in fantastic overall condition with just a couple of light marks to the body and the service history was impeccable. Three days later, the car was delivered to my driveway and it was even nicer than I expected. My wife and I are very happy with the car and the whole buying and delivery process was very straightforward and quick. This has been the easiest and best car buying experience from a trader that I've experienced.
Excellent,honest and very helpful
By John J on 08 September 2018 | Purchase not verified
This is my fourth car I have purchased from the part exchange centre and I can honestly say it has been the most stress free and enjoyable place to purchase a car from and I have had about 36 cars in my lifetime. Chris is the person I have had the pleasure of dealing with and he couldn’t do enough for me,a very helpful and pleasant salesman, not your usual pushy in your face salesman.He was very knowledgable about every model I have bought from here,and would recommend him,the cars and the experience to anyone.I will be back,superb stock of cars.
By Emma O on 15 June 2018 | Purchase not verified
When i did my search on Autotrader I noticed that there no pictures of the car i was interested in looking at, I called and spoke to Taylor. He advised they were waiting for the car to come in and said that he would contact me once it arrived. I received a call saying it was there and arranged to see it. He said i could put a refundable deposit on the car to stop it from going if i wanted to, i was a bit cautious as i hadn't even seen a picture of it. He assured me that the deposit would be refundable if there was anything i wasn't happy about, so i paid the deposit. I went to see the car, had a test drive and loved it. It was a great car for the mileage and age. The whole process was simple and easy. They even managed to get the car serviced, MOT'd and ready to collect in 4 days! In future Part Exchange Centre will be the first place i go when looking to purchase a new car. No pressure selling, all the staff are very friendly and helpful. Highly recommend!!
Part Exchange Centre
- 01395 239745
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|Monday||08:30 - 18:00|
|Tuesday||08:30 - 18:00|
|Wednesday||08:30 - 18:00|
|Thursday||08:30 - 18:00|
|Friday||08:30 - 18:00|
|Saturday||09:00 - 17:00|
|Sunday||10:00 - 16:00|